ロンドン—ウィンザー城—バース—水上バトン—オックスフォード—チャーチル荘—ケンブリッジ大学—

Very satisfied

Hidden charges. Complete scam.

No lines, but it took more than an hour to process my order, extremely inefficient. The car prepared for me was 1-2 categories smaller than what I booked, and our luggage couldn't fit in the trunk. Fortunately, after coordination with QEEQ, they agreed to change the car, but there were no larger cars available on-site. After waiting for more than an hour (the rental desk clerk kept making calls), they still couldn't find a suitable car. Eventually, I had no choice but to take a smaller BMW 320d, which caused us to have to put a suitcase in the back seat. This car is a diesel hybrid, extremely fuel-efficient, consuming less than 5 liters per 100 kilometers.

Small cars were not available so I was offered a bigger car with no extra cost. Super helpful and friendly staff who do not mind talking through the whole car with you.

Alamo really stood above previous experiences with other rental companies. They were quick and efficient and the value was outstanding. I will rent from them again at LGW without hesitation.