Satisfied. I lost my phone holder in the car. Please inform the rental company that I will visit the airport return location tomorrow morning to retrieve it.

No customer service at all, very indifferent attitude.

Very poor experience.

The company's office is along the main road, but there is another car rental company on the same road, so we initially went to the wrong place. The queue moved quickly, and the rental process was efficient with no extra insurance upsell. We picked up the keys and self-collected the car, which was an Audi A5. As a two-door car, the back seats were not easy to access, but it had built-in navigation which was very helpful. Overall, it was a great experience.

The rental office is near the train station, but there's another one close by, which could be confusing. However, it wasn't a big issue.