Europacar very helpful. Your company is a shambles and very misleading.

The returning of the car was awful. We were provided zero information about returning the car to the French side of Geneva airport which meant we nearly missed our flight home. It was only until we went to see the Europcar Swiss side team that we received a map to access the French side which was extremely complicated to say the least. Will never use europcar again

Did not take responsibility for fact I asked for winter tyres just gave me a bill of €250..

Your website said cars were insured for use in Switzerland but failed to mentained wntertyres are mandated. We needed to upgrade the car to get the tyres at a cost of €210. Very unhappy and the Europcar girl was hopeless at dealing with the issue denying any association with the problem as the booking was not made directly. She then failed to give us the map for the return of the car. In Geneva finding the French side is very tricky and it took us over an hour of curcling the airport to find the place. In the end we picked up the map from the Swiss side and managed to return the car. Overall in an industry of continual gotchas this one was well up there.

It would have been helpful at time of booking to be told it didn't have winter tyres rather than being told 30euro a day for winter tyres

We had to pay 50 euros extra per day as they didn’t have snow chains. They only had Car with Winter tyres. Very disappointing.