ロサンゼルス空港で纪

The process was fairly quick, but I hoped to return the car half an hour late because my flight was delayed, and they did not respond.

When picking up the car, an Asian employee named Bruce, who looked Korean, gave us a hard time because we are Chinese. He asked for a lot of personal information such as Social Security Number, Los Angeles residence address, and details about my relationship with my husband. With a stern face, he delayed us for 40 minutes and finally said he couldn't process our rental. Later, we switched to a white employee, and it was done in 5 minutes. We complained to the supervisor about Bruce's racial discrimination and poor service. The supervisor said they would investigate and email us the findings. It's been 6 days and we haven't heard back.

Very satisfied

Very satisfied

The staff had a very cold attitude and was impatient with all my questions.