Average

Normal queue

Had to wait in line for at least half an hour. They told me my reserved car was not available and asked me to pay extra for a different car or there would be none. No complimentary upgrade was offered. Eventually, I paid an extra $15.

They took advantage of my poor English skills and forced extra charges on me, even though I bought full insurance through the app.

The waiting time for the shuttle from LAX was over 30 minutes which was really very inconvenient. Another thing, I wish that they don't allow smoking in their vehicles. I am non smoker and the smell of the car had really annoyed me and triggered my asthma. That was a real disappointment from a huge company like Budget.

Very easy booking.