Extremely poor attitude. The gear shift indicator of the first car fell off, so I switched to another one. I asked them to move the car charger and cable to the replacement car, but they got lost. When I contacted customer service, they just beat around the bush and didn't solve the problem. They even hung up the phone.

A small scratch on the front bumper cost 8000 Baht! Ridiculous.

It is easy to find the location of Europcar. The staff was nice.

if car can arrange before arrived is better

nope

Like: Easy pick up and drop-off. Right at the terminal door.
Dislike: Car was a bit old with lots of small damage. Mechanically sound but not the best condition.