The final price was nearly double. Too many tricks when picking up the car: constantly trying to upsell you to a more expensive car.

The refund was deducted on the spot without any explanation.

Although there were not many people, the wait time for picking up the car was quite long. No free upgrades were available; upgrading required extra payment. None of the listed services were provided.

Average

We booked the vehicle for 8:30 am. When we arrived at 8:35 the branch was still closed. The clerks arrived only around 8:45 and the whole process until we left took over half an hour. When we returned the vehicle we arrived at 9:15 am and the clerk asked us to wait until he was done with another customer. A process that took him a long time. He then told us he owed us a high amount because we were late. He said the vehicle was delivered to us at 8:38 ...