During pickup, the attendant just threw me the keys and left. I had to call him back three times. It was 11 PM, very dark, and the inspection was rushed. It was my first time renting a car and I had no experience. My local SIM card didn't have signal (though it was a VIP card). During return, they even took photos under the vehicle saying there were scratches. There was an old, tiny rusted scratch that they claimed was my fault. If it were indeed my fault, I'd own up to it, but I've been driving for 13 years and would know. Though I'm a female driver, I drive 5000 km annually on rough roads in Yunnan-Guizhou, China. My skills are not bad.

Brand new car with only 1000 kilometers

Overall satisfied, but the parking lot had no staff when returning the car; had to go inside to find someone.

This time we got new four-wheel drive cars, and there were no stringent fees upon return compared to previous experiences. Overall, very satisfied.

Not the car we wanted. They wouldn't go the extra mile to solve our issue.