Very bad, they kept pushing me to buy insurance! They also added refueling charges without my consent, even though it was optional. The rental agreement included return fees and taxes, but they still charged me an inter-city fee and taxes. Extremely poor service!!! Do not go there!!!!!!

This car rental company engages in fraudulent practices. Fellow travelers, stay away!!! 1. When placing an order, I chose the option to pick up the car with a full tank and return it with a full tank. However, the company slyly added an FPO (Fuel Purchase Option) charge of $81.57 without clear communication. This $81.57 is almost the same as the $81.56 mentioned in the prepaid car rental agreement. By the way, when I picked up the car in San Francisco on 6-5, the fuel gauge was not completely full, but I let it slide. I returned the car in Los Angeles with a full tank on 6-12. 2. In the prepaid car rental order, I was informed that the one-way drop-off fee would be $81.56, but it turned out that the actual one-way fee was $75, and the FPO charge was $81.57.

Overall it was okay, picked up the car myself and there was no inspection.

The car we got wasn't new; it had already run over 30,000 miles and felt quite heavy to drive. The staff at the rental store asked if we wanted to buy towing insurance, we said we had already purchased full supplemental insurance and didn't need it. However, he still added the towing insurance without our consent. When we asked why there were additional $36 charges on the receipt, he said it was for taxes. We were in a hurry and didn't check carefully at the time, but later we found out it was for the towing insurance. This behavior is very dishonest.

Prepaid in full, but the rental company pushed for insurance, mandatory pre-purchase of a full tank, and a mandatory vehicle document fee. Contacted the rental assistance on-site, and eventually got the document fee refunded.