サンフランシスコ万サンタバーバラ- -モンテレーソルロサンゼルス

When picking up the car, the customer service aggressively pushed several insurance options. After refusing, they said they wouldn't give me the car without insurance. Had no choice but to purchase one insurance plan, costing an extra $14 per day. The service attitude was very poor. However, when returning the car, the customer service was great, polite, friendly, and meticulous.

The queue was very long, and they tried to upsell too much.

They persuaded us to buy extra insurance when picking up the car, costing over $100. When returning the car, they tried to charge us an additional fee for returning at a different location, which was already included in the order. In total, they overcharged us by more than $200.

First time renting a car and the experience was good. I'll definitely choose Avis again in the future.

The store staff was quite helpful and managed to find us a Chrysler upon our request. Although it was a lower-end variant, it was the model we wanted as we are familiar with its driving features.