I had reserved a Volvo V40, but upon arrival, I was informed that it was unavailable and was offered a Ford instead. I assumed it would be a Ford Focus of the same grade, but after completing the paperwork and going to the parking lot, I discovered it was a smaller class car. Moreover, there were no staff members at the parking lot, and it was self-service pickup. This is clearly misleading and deceitful. If you don't have the specified model, you shouldn't charge for it. I felt very disappointed. I was carrying large luggage and didn't want to go back to discuss switching cars.

The car was not cleaned before handing it over, which didn't feel great. Although it's a new car, it was very dirty with many scratches.

There were quite a few people in line at the airport, but the order was well-maintained and the staff were very friendly! The process and car pick-up were very smooth!

I booked a BMW 3 Series without navigation but ended up with a Land Rover Evoque, which had only been driven for over 8000 kilometers, included navigation, and was a diesel version. What a pleasant surprise! I scheduled the pickup for 8 AM but arrived a little after 7 AM and was able to get the car immediately. The service was also excellent!

Pickup and return were very convenient.