The car pickup process took two hours. The actual pickup was in an underground garage with dim lighting, making it impossible to see small scratches on the car.

1. The rented car's engine had quality issues and broke down shortly after setting off, 2. Few locations, making it impossible to switch to an automatic car during the trip, 3. Limited selection of available car models.

For the second part of our trip, we rented a car. With the experience from the first part, everything went very smoothly. We rented the same model as before but found it too big, so we asked the rental company for a smaller one. Returning the car was very convenient; we drove to the parking lot, and the staff just checked the fuel gauge to complete the return. It was very quick.

The store service was okay.

The store is quite small and a bit hard to find, better to use Google Maps first. Reception service at the store was pretty good. Initially, we were given a Viano, but it was too big and we were afraid to drive it. They nicely switched it for us. The car pick-up service at the parking lot was also very nice.