“Great service from EasyRent, less so from car hire company”
About GREEN MOTION:6.7/10
Green Motion are normally very good. This particular branch however was quite poor. Cars not clean, no windscreen washer fluid (not properly checked), supposed to be a full-to-full fuel policy but tank was completely empty. Several other customers were unhappy and complaining as were checking in. On return they found a tiny stone chip in the windscreen and charged us £75. It was dark outside and we suspect they were looking for it as we were not aware of any stones hitting the windscreen.
About QEEQ:10.0/10
EasyRent were once again the cheapest car booking agent and became ever cheaper thanks to the auto-rebooking on price drop facility.
Easy to use with clear instructions during booking process.
Very high deposit. Which is scary for customer. They need to reduce that.
About QEEQ:10.0/10
Would be good to know what currency easyrentcars actually charge in for each different booking, so I can use my special currency card and don’t have to pay an international transaction fee or get a bad exchange rate, which I would get using my normal bank. Would it be the currency of the country the car is getting picked up from or would it be in CNY, as Easyrentcars banks in China. I can convert my money into the currency that easyrentcars are charging using a good exchange rate and this will incur me the lowest cost.
The staff at drop-off were very friendly and even offered to take the van from me at the parking lot if I didn’t feel comfortable parking it myself.
Before and at check-in, there was another member of staff who wasn’t very well informed about where I could leave my car while parking the van and gave me the wrong price chargeable for it (even though it is the staff at the rental company themselves that charge that money for parking). They could have recommended the train station as a good parking location since it is a short walk on foot to the hotel (a shortcut that google maps did not offer).
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