Did not know was not in rental car center. Another shuttle. Also not open early enough to drop car and make early a.m. flight out so had to drop the nite before.
Pague por adelantado el seguro del vehículo pero al llegar tuve que pagar otro seguro.
El segundo chofer que nos llevó de ACE al aeropuerto. Nos trató muy mal
The bill was difficult to understand. Waited too long at the counter to get a vehicle - there were 3 people already at the counter -we were next and took 30+ minutes to get a car - everything was prebooked.
Very good experience. The only issue was a wait in line to write up contract. Had 4 counters, but used only 2. Once the other 2 counters filled, the line moved quicker.
“2 shuttles required to get to the rental agency & back to airport.”
About ACE:7.3/10
The car was challenging due to the lack of trunk space for luggage. Also, it was not made clear that we would have to take 2 different shuttles to get to ACE & then back to the airport. Would have been much better if the ACE shuttle took us directly to the airport on the return trip.
About QEEQ:8.0/10
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Customer Service
Very good except for location.
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