Service is decent, but they still push insurance. It's confusing to understand what's covered and what's not. The car was in excellent condition.

Straightforward and convenient, no hard selling.

They kept telling me that the insurance I bought in China was useless and insisted I buy their insurance. When I asked about the available miniVAN models, they said they didn't know. Their attitude was quite average. Then they recommended that I upgrade to a Sienna. Actually, for four of us with two kids, plus three small suitcases and two medium-sized ones, it all fit. Later, communication with a Chinese staff member was better.

The brand's service is reassuring, the procedures are fast, and the vehicle is clean.

The car was very new, with just over 1,000 miles on it.