Our trip to Canada and the USA included 14 days of car rental, 7 days in Vancouver and 7 days in Calgary. The 7-day Vancouver car rental review has already been completed and submitted to QEEQ. The Calgary rental experience was smoother and more proficient due to the prior practice in Vancouver. Remarkably, ALAMO only charged CAD 204 for the 7-day rental in Calgary and waived the deposit, showcasing their generosity. Of course, we remained diligent in safe driving and strictly adhered to traffic regulations to return the car in perfect condition and honor ALAMO's trust and friendliness.

The rental differed from expectations

The staff at the Calgary airport counter kept pushing for an upgrade. When I refused, they looked visibly displeased. While I was picking up the car, one of them sarcastically told a colleague, 'I suggested they upgrade, but they didn't want to. I really don't like this car.' The colleague responded with equal disdain, 'I don't like it either.' Additionally, during the return, I inspected the car with the staff and reminded him that I had rented a GPS and placed it on the steering wheel. He said everything was fine and didn’t verify the charges with me; he just asked if I was paying with a credit card (which was already authorized during pickup). He confirmed there were no issues with the car, so I agreed to the payment immediately. To my surprise, I later found an 'equipment replacement' charge on the receipt after I reached the boarding gate. I reported it to the rental car customer service right away, but Alamo never responded. When I called Alamo's customer service today, they said the GPS was missing and kept telling me they would escalate my issue. It's been two weeks now. Do I need to record the entire return process to protect myself? How can they simply decide the GPS is missing? The inspection staff charged me for it immediately. Are they taking advantage of foreign travelers? The rental contract included airport construction fees and taxes, but these were also overcharged ... what a hassle.

The wait was too long, and there were errors

There was hardly any queue. The staff was friendly, and everything went smoothly.