クィンズタウンから瓦纳卡

Terrible service attitude, as if I owe them something. If this place was listed on public review sites, I would definitely leave a bad review.

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Excellent, courteous service. This company has a very small staff (only 1-2 on call at any given time) so it will take a while to get your car if there is someone else also picking up a car. Worth the wait IMO. The car we received felt relatively new (75K km Toyota small sedan) and ran very well. My only complaint is that it was unclear how/where to pick up the car. I didn't know that the office is off-site by about 5 minutes (not walkable). Fortunately I took a screenshot of the reservation and called the listed phone number; it took a couple of tries to reach someone but then they told me they would come pick me up. Even after calling, the pick up location was very unclear and I had no idea what kind of van/vehicle to look for. Once we were there, the staff was extremely kind and helpful. Very happy with my choice to go with Discount Car Rentals! Overall - excellent value for the money! Will definitely rent from them again next time I'm in Queenstown!

Couldn't have been an easier transaction. Was able to effortlessly purchase extra insurance and choose my car type. No hassles and by FAR the best price online!

Excellent customer service. Ben picked us up from the airport. Took us smoothly through the process. Gave us ideas on what to do in Queenstown. When dropping the vehicle off there was no hassle. Ben took us back to the airport. He was very well mannered and professional. Gave us a good start and ending to our trip. I run my own business and believe that customer service is the most important. The car had a few dents and scratches. However it was great to drive. We had no issues with the performance of the vehicle. I would recommend this company to anyone. They were very easy to deal with. What you need when you're on holiday. Well done.

Booking the vehicle was straight forward. The pricing was good.

This was our worst rental car experience ever. The vehicle provided was a 2011 Rav 4 which was really run down. Although the car was clean, it was not in a good mechanical condition. When booking; we were shown that we will be given a good car (new car photos are shown there) but what was provided was really horrible. The car had very bad wheel alignment and kept going to the left, the windscreen glass was chipped, wiper blades did not work properly, made noises and I could barely see the road because the wipers were not doing a good job. The vehicle was a rough ride and rear wheels made noises. We kept the car for a couple of hours and then returned it as we did not feel it was safe enough to drive it to Milford Sound (4.5 hours drive each way) or other trips. We had to then book a replacement rental car at a much higher rate over $500 for 3 days as our activities were pre-booked and we would lose the money if we cancelled last minute. Discount Rentals were not willing to help us with a replacement car despite there being a number of cars available. They did not want to refund or do anything about it. They were not helpful and we were left in a desparate situation in the rain!!! I very very disaapointed, upset and it made my first day in Queenstown really horrible.