Condizione della vettura non era buona in senso che mancava l’acqua al tergicristallo e una ruota perdeva aria continuazione, dovevo gonfiare per tutta la settimana

Ottimo

I was given an upgrade as I had so much luggage

Easy to use. Thanks

Once we’d found the desk there was no queue and we were served immediately. However!! When we dropped the car off we were told we had parked in the wrong place even though it was a Sicily by Car (no. 44) space and we were told to move it to next to the office. We needed to catch our flight and found this unreasonable!! So we left the keys and walked away. Slightly unnecessary demand from the staff member.

Clear pricing and easy to use

The entire pickup process was appalling. The ticketing system in place doesn't work (people push, miss their numbers and return later) and we had to wait for well over 2 hours past our pick up time. One of the staff members was also quite rude (although the lady who eventually served us was fine). Each customer took so long to deal with - they really need to modify the collection process.

Everything was great. They didn’t try to hard sell the additional insurance. They did go over the car with a fine toothed comb but I didn’t have any damage. Staff was nice enough.