ROME FIUMICINO AIRPORT CAR RENTAL REVIEWS

Car was new but we had to wait to complete the paperwork at the office then walk to the pick up point in the car park. Car was being washed and took 20 minutes to be delivered, Price was excellent. Staff helpful

Everything worked easily

No, it did not. It did not have my vehicle and told me it could not help me. I had to argue over 20 minutes at the counter until they finally gave me what they believe was an equal vehicle. It's a shame it truly is a shame. The way they treat their customers?

Great FCO counter staff Carlos!

Bad car. Asked to change it and they said no. Old, dented and scratched car with over 132000 km. Had to replace my own windshield wipers and didn’t get reimbursed.

No issues with QEEQ.com. The only thing I would recommend to have flexibility for car pick up. Had to wait 3 hours because they would not release the car even though it was parked. Dumb!

All the staff were friendly and nice

The old system automatically made reservations at lower prices, but it disappeared after the change, which is a bit disappointing.

Muy bueno

Muy buena

Absolute shambles. Waited over 3.5 hrs to get the car. Long line, not moving, no cars, not much staff. After getting to the counter, had to wait another 30mins for my car as it wasn't there ? Resulted in me missing a paid activity which I.belieb I should be compensated for at the very least

I contacted Qeeq to discuss how long I had to wait and enquire about compensation. They said they are looking into this and will get back to me. So far they have been very responsive but are awaiting to hear back from goldcar

Waiting longer at checkin. No agent. Drop off quick. No chains in car during winter.

Great customer service. I had multiple follow up questions and the online responses were very quick.

Satisfied

Crumpy, slow staff at the pickup. Quick, friendly staff at dropoff.

Bien

Bien

Reasonable price, but they will have hidden huge charges upon return you car like clean the car for $25

Great experience

They tried very hard to sell me extra insurance that was already covered. They were practically insisting.

All very good.

Thanks Filipo for all the help

Satisfactory

Overall, it was quite good. The drop-off process was efficient, with no damage or accidents. They upgraded me from a Peugeot 208 to a Citroën C3 manual diesel. The car had over 80,000 kilometers on it. I had to add AdBlue myself, costing over 16 euros. QEEQ mentioned I could get reimbursed from the rental company, but I threw away the receipt. Sisilybycar doesn't charge extra for cross-country trips, which is great!

I have tried to send the confimation to you seven times and all were rejected. You have the information you requested and this is bullshit to take up so much time. I should get the credit for the rental with QEEQ and if not will NEVER USE YOU AGAIN.

Staff was very particular of scrapes on the cars with other customers. We got out without too much problems. We video taped the condition of the car at pickup.

I would have been happier had we received the car we had ordered. But as mentioned, it all worked out well in the end. The counter customer staff was all hard sell on the extra insurance, though, and I practically has to be rude to get away from them.

QEEQ did everything they said they would; I had no issues with navigating selections of available rentals.

AVOID! my family and I arrived 1 hour earlier, and we informed RentSmart24 before. When we arrived to the shuttle pick up location, every time the shuttle driver told us to wait for the next shuttle. We called RentSmart24 few times, and they said that a shuttle will pick us in a few minutes. That whole thing took more than 1 hour! When we arrived it was late, after our expected car pick up time, there was one family before us, and since there is only one person in the reception, we were waiting another 30 minutes. Finally, getting the car! But wait, we booked 2 seats for 2 years old children so they took us to a kind of garage with 8 seats that none of them is good for this age, either 6 years+ or 1 year-. It was almost 12 am, we had to choose 2 seats and risking our kids! Thinking we were finished this whole nightmare, the reception guy don’t know how to install the seats, we need to do it by ourselves! Awful experience, the worst I’ve ever had with a car renting