CAR RENTAL REVIEWS ON EUROPCAR AT ROME FIUMICINO AIRPORT, FCO

Pushed for insurance

The queue was rather long, and the car's damage was not documented. Luckily, I noticed and spent time finding a staff member to record it, otherwise it would have been problematic.

A very long wait at pick up point to be abe to hire the car. Not great after a long haul flight... The pre booking system should be an advantage somehow, but didn't seem to be.

Quite good

Good service attitude, but too many upsells. I ended up paying for a full tank of gas without noticing.

I made reservation on Audi Q2 automatic car because we travel with two children and we need large boot space for stroller. But Europecar gave us jeep renegade with smaller boot. Also its very non effective car. I don't think its same class cars at all.

They didn’t give me same car booked by me I booked q8 and got E class car how come they said you did not book car from europcar so they can’t help me to get same car asked to talk Qeeq

Satisfied

JUST HAD TO WAIT AN EXTRA 15 MINUTES FOR THE CLEAN UP OF THE CAR BEFORE PICK UP

ALL GOOD

It was a very convenient service at Europcar offices (Rome Airoport and Bari Airport), the personal was very nice and professionnal.

Terrible staff at pick up point...not info on car, rental agreement or about anything was given....they sat there as if they were only doing their job and answering on any queries. TERRIBLE & WORST EXPERIENCE

During the trip, the car needed more AdBlue, so I bought and refilled it myself. When returning the car, I explained the situation to the counter and requested reimbursement. The staff asked me to email customer service with the details. Using the email provided by the counter staff, I contacted customer service and provided the receipt. Within a week, I received a refund of 28 euros.

Terrible experience. They told me that the Zuzuche translation document they provided couldn't be used to pick up the car. If it can't be used, don't put it on the app! I called customer service and they said they would apply for a refund and asked me to place a new order, but the full amount was charged. This wasted over three hours of my time. Please don't waste travelers' time. Thank you. The cost was also higher than on the official website. The worst part of my 20-day trip was this Zuzuche experience.

Sono stati gentilissimi già dall’accoglienza all’ufficio. È la disponibilità dei personali mi ha sorpreso, sono contento aver utilizzato europcar

È un buon sito per poter trovare auto buono al prezzo easy very good

They subtly pushed for insurance, but the car was downgraded. They gave us a Stelvio even though there was a Q5 in the garage.

They tried to upsell insurance, just decline it.

The car had previous damage, and no one inspected it when I picked it up. Fortunately, I took a video, so I avoided an insurance trap when returning the car.

Friendly

The violation management fee is more expensive than the fine itself. I had a local friend pay the fine in 20 days. They charged a 45-euro management fee.

The Florence drop-off location is on the edge of the ZTL zone, making it very difficult to find. We spent over an hour circling around because it's at the edge of the ZTL zone. In the end, we had no choice but to park the car outside, walk to the rental store to confirm the driving route, go back out, and drive the car in. This caused us to drop the car off half an hour late and we were charged for an extra day. Overall, a very poor experience.