Tuscany,

Pushed for insurance

They tried to upsell insurance, just decline it.

Very poor experience. Rented a car for someone else, but upon arrival, they were informed that the chosen model was unavailable and suggested an alternative. Despite knowing the renter had poor English, they intentionally did not clarify the costs. Various additional charges were applied for upgrades and lower insurance coverage, making the total upgrade costs higher than the rental fee. All these were not clearly explained to the renter! It took almost a month to resolve this with such a terrible rental company. Be cautious! Similar issues with unjustified charges occurred with an order in Germany despite having insurance purchased in advance from home, only to be charged for reduced coverage at the store. Terrible.

Long wait time at the airport, but returning the car was very quick

JUST HAD TO WAIT AN EXTRA 15 MINUTES FOR THE CLEAN UP OF THE CAR BEFORE PICK UP

ALL GOOD