Terrible experience. They told me that the Zuzuche translation document they provided couldn't be used to pick up the car. If it can't be used, don't put it on the app! I called customer service and they said they would apply for a refund and asked me to place a new order, but the full amount was charged. This wasted over three hours of my time. Please don't waste travelers' time. Thank you. The cost was also higher than on the official website. The worst part of my 20-day trip was this Zuzuche experience.

Quite good

The queue was rather long, and the car's damage was not documented. Luckily, I noticed and spent time finding a staff member to record it, otherwise it would have been problematic.

The violation management fee is more expensive than the fine itself. I had a local friend pay the fine in 20 days. They charged a 45-euro management fee.

Very bad. Due to rain, we were in a hurry to return the car, and the Europcar staff at Rome airport charged us a 100 Euro car wash fee. If the contract specified a washing standard, I would have followed it. If they really deduct this fee, I hope the rental agency will stand up for us!