ラスベガスの11日にはサンフランシスコ

Downgraded the car without reason, staff was inflexible, and waiting time exceeded 2 hours

Very satisfied

1. Initially, the agent did not accept our Chinese driver's license with the translation (provided by ZuzuCar). After consulting with a supervisor, they finally allowed us to pick up the car but warned that this was a one-time exception. 2. When returning the car, the driver of the first (empty) shuttle refused to let us board, telling us to wait for the next one. The second shuttle took a long time to arrive, and the driver was more interested in chatting with local passengers, driving slowly, causing us to miss our flight. We were stuck at the airport for 24 hours. 3. We were given a full tank of gas and told to return the car with a full tank. A week later, we received a billing notice saying we prepaid $70 for a tank of gas?! We returned it with a full tank!!! Not booking with them again.

Average. Got upsold additional insurance.

In the first check in point staff promised me to upgrade a larger car but although I waited about an hour the garage people couldn’t get are promised car but they gave me the same category SUV. Simply they made me wait an hour but didn’t keep the promised car size