POP couldn't pick us up at the airport which was a royal pain. Had to take a bus to some drop off outside spot and then wait for their van. And even worse was once there waiting for 2 hours for the car. :)
- Waited for nearly an hour to get serviced due to the customer pick up/drop van being out of service. The only rental associate had to pick up/drop off customers while also checking in new customers
- They oddly charge deposits in Peso but do not charge at the current exchange rate therefore seeming to make more money than should be
- The insurance costs were OUTRAGEOUS and costed more than the actual rental car
- The rental vehicle while running well, had a LOT of dings, dents, scratches, and even punctures. We took a video and asked for a copy of the damage paperwork just so we knew what damage had already existed
- The rental office/location itself does not seem like it is set up professionally and doesn't seem very secure
Something wrong with engine made noises all the way embarrassing it rained the wipers were not working could not see sales person went through 4 cars before she found this car which she should not have very disappointing
Took nearly two hours
Getting first van from airport wasn’t easy
Second van wasn’t there as stated
If I hadn’t called pop I would have waited for long long time
Had a slight miscue on being picked up which left us standing. More than made up by an early return of the vehicle and transport to the airport so we could catch our flight.
About QEEQ:10.0/10
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waiting for the car!
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