Apart from the fact that the car we received was dirty and hadn't been cleaned properly, everything else was fine. There was no hard sell of expensive insurance. We added full coverage at the counter for 20 euros a day, which met our expectations, and for safety, we opted for full coverage. Adding an extra driver was 10 euros a day. The translation booklet from QEEQ allowed us to rent with a domestic driver's license. Remember to ask for the exact return address, as the one provided by QEEQ was not accurate. We refueled about 10-20 km away from the return spot. During the inspection, they said the tank wasn't full, and we had to either pay 100 euros or fill it up ourselves. We drove back and added 7 euros of fuel nearby, so it's best to refuel close to the return location.

This local Italian car rental company is quite easygoing, no upselling at all. Whatever you book is what you get. I had to request to add full insurance myself. The car rental point at Florence train station has separate areas for paperwork and car pickup. It takes about five minutes to walk from one to the other. The best part is that the car pickup point is in a garage outside the ZTL zone, which is very convenient! After completing the paperwork, walk over and the car is ready. There are no staff members giving instructions, very easygoing! Check the car yourself and contact staff if there are any issues.

Rented a few times, always great

Horrible. Zero customer service. Reeked of cigarettes. Didn’t have a car for us and kept our money. Awful experience.

Sicily by Car was forcing me to buy additional insurance after I repeatedly told them that I already had purchased extended insurance. The attendant then informed me that I had to put an $800 hold on my car. At that point I decided to walk away and not rent the car with them. This ruined my plans to visit Tuscan wineries. Never again!