チューリヒルツェルン-グリーン徳瓦エディナケン−チューリヒベルン—フランスのストラスブール—フランスカー马—ベルンジュネーブグリーン徳瓦-

The queue at the counter was quite slow, everything else was fine. They are now clear that extra insurance is not needed.

When picking up the car, the counter staff told me that the vehicle had no damage or scratches, and any scratch smaller than 2.5 cm would not be recorded. I only checked the body at pick-up and did not pay attention to the wheels and tires. Upon return, the staff claimed there were scratches on the front right wheel and demanded compensation without measuring, simply taking a photo and charging 350 Swiss Francs for repair plus 90 Swiss Francs for labor. I refused to sign, but was told the charge would proceed regardless. I'm disputing this with Hertz customer service. 1. The pick-up staff's guidance was insufficient and potentially misleading regarding scratches under 2.5 cm. 2. The return staff did not measure the length and insisted on the charge. Their latest response is to measure and photograph after the next rental. How can I be sure the damage wasn't caused by the next renter? 3. I cannot ascertain if the damage was pre-existing or caused during my rental. 4. Hertz did not provide specific scratch definitions or compensation terms. There is no official documentation clarifying whether this scratch requires compensation or detailing the cost.

It's hard to rate. I had a lot of luggage, so I specifically rented a Peugeot 3008. Upon arrival, I was told they provided a similar model, a small BMW. The trunk was extremely small. I requested a larger trunk but was told there was no car of the same size available, and I had to pay extra. I ended up paying 150 francs more for a Honda, which was quite disheartening.

Overall okay

The vehicle was very new and in good condition, service was quick. However, there were no BMW 3 Series cars available in the group we booked, and the station wagon's trunk was relatively small.