The staff efficiency was quite good. The only strange point was they only accepted that shabby little booklet translation and didn't recognize other forms.

We arrived quite late, and the car rental website gave us the wrong model, so our luggage couldn't fit. Eurocar insisted that it wasn't their fault and wanted us to take the wrong car. Later, after a staff change, their attitude improved and we paid extra to change the car.

The actual charge at pickup was quite different from the booking price.

Satisfied with both pick-up and drop-off processes, but the company is very slow in providing insurance documents. It's the tenth day now, and they still haven't responded.

They clearly explain the precautions when picking up the car, including the return location and type of fuel. There's no push to sell insurance. However, when returning the car, you have to go inside to find someone to assist, unlike other companies that have dedicated personnel waiting in the parking lot. The lady inspecting the car was not very knowledgeable and almost mistook a load-bearing mark for a dent. But after communication, there was no problem. The deposit was refunded on the spot.