サンフランシスコであるロサンゼルスマツダ

Arrived at 10 PM, not many people, fast queue. I booked a 'Mid-size SUV' on Zuzuche, but the counter staff told me it was a standard SUV, not full size. The Zuzuche website couldn't switch to English, so I couldn’t argue with him. If the website showed the vehicle model correctly, it should have been full size. This was frustrating. If the website could switch to English, I could have argued my case. I was very dissatisfied with this. Finally, he agreed to upgrade me to a Toyota Highlander for free, which was the type I booked in the first place, as if he was doing me a favor. I hope you can communicate better with rental companies so the reservation can show the exact model we are entitled to. This would make on-site communication easier.

Long queues, but relatively cheap rental company.

The service was really good, and returning the car in a different location was very convenient. The staff was very nice.

The processing speed was acceptable, but there was a Hong Kong girl named Tiffany who was very misleading. The car provided was not the same size as the one booked, and there was no prior communication with the customer. Later, a manager named Steve came out and reluctantly helped to resolve it. Overall, not satisfied.

The staff for pick up were very helpful and supportive. They helped me pick up right SUV vehicle considering my number of luggage. Car was well maintained, clean and spacious. Drop off was quick and smooth. No issues and staff was very helpful.

Qeeq. Com was very helpful and supportive for entire pick up process. They well informed about checklist for documents required, safety tips to check for car pick, and pick up location. Rates provided by then were very good. Even for drop off they gave all checklist which was very helpful.