Car was fine, and as I booked, though it was not clean inside and the window washer was empty.

improve the car and services

Everything was perfect except the phone didn’t answer. The recorded message said we had to stay on the line to arrange pickup, but then on all 3 phone numbers we were put through to a message bank and there was a message “the message bank of (number) is full. Please try again later. Not only us but two other renters did the same. There was a lot of anxiety and stress which was unnecessary even though the shuttle came within about 15 mins.

Could be better

I lobe easyrentcars

Car was great. Perfect for our interstate drive

Like: Lovely city and suburb.
Dislike: Attitude of some locals towards Asians.