Overall, we were quite satisfied with the process from car pick-up to usage, with minimal contact with the rental company. During the rental period, a few issues arose. Although the QEEQ platform contacted us promptly and tried to resolve them, many problems were still directly resolved by us with the rental company. The QEEQ app didn't contribute significantly to problem resolution. Additionally, the vehicle information displayed on the app was not comprehensive. Details like the size and other aspects of the vehicle, although it indicated it could seat 7 people, lacked a detailed description of the overall size, interior space, and vehicle power.

They gave us a very old car when we picked it up, pushed us to buy a toll card that they didn’t take back when we returned the car. Added extra charges during return and we couldn't find anyone for a long time.

Car was good. Staff was good. Pick-up at klia2 to klia1 was good , and vice versa. Best if they could set-up a office at klia2 for those who lands at klia2. Just a suggestion

For KLIA , there was no option to choose between klia1 & 2.

Difficult to find the rental car pick up location. No signs in airport. We walked around for 20 to 30 minutes before we found someone who knew where to direct us.

Great service! picked me up at T2 and took me to T1, then dropped me back at end of trip

I asked which terminal to go to days before the pick up and did not get a reply. Luckily the agent came to pick me up and took me to the correct terminal