This trip was arranged based on your company's promotion of visa-free travel and low costs in Serbia and Bosnia and Herzegovina. We booked a car through your platform, which turned out to be the biggest expense of the trip. We expected that this expense would bring a pleasant experience, but it turned into a headache throughout the journey. We were a group of six and ordered a 7-seater car, but we were given a 5-seater. The staff at the pickup location promised we could switch to a 7-seater the next day. Considering it was already 11 PM when we picked up the car, we decided to take it for the night. However, we were told the next day that we could only switch cars four days later. Our subsequent travel plans included accommodations in Bosnia and Herzegovina, so we couldn't stay in Belgrade for that long. We had to make do with the car, which meant four people cramped in the three seats in the back, causing discomfort and even motion sickness for one of us. When driving out of Serbia, the border police noticed the overloading and held our passports for over an hour. On the way from Mostar to Sarajevo in Bosnia and Herzegovina, we were stopped by police and fined 100 euros for overloading; the officer said the fine was supposed to be 200 euros, so he didn't issue a receipt. We were constantly worried about being fined again for overloading, but fortunately, we weren't stopped at other checkpoints.

The fuel deposit was never refunded. Additionally, I was charged again for adding a driver and for cross-border fees when returning the car, totaling 18,000 RSD. I reported this issue to the car rental platform multiple times, but never received a direct response. I hope they address this issue soon and provide a fair resolution.

Good attitude

When I went to pick up the car around 9 AM, there was no one at the counter, and I had to wait for half an hour. When I returned the car, I found that one of the front left mud flaps was damaged, which is not part of the front bumper. However, during checkout, they insisted that this mud flap was part of the front bumper and asked for compensation of over 400 euros. This is ridiculous! A part that costs less than 200 RMB to repair was claimed to be part of the front bumper, warranting a repair fee for the whole front bumper (around 3000 RMB). I am very dissatisfied with the staff's judgment on parts, as they take the opportunity to overcharge and create extra revenue! For a company that relies on reputation and service, this is contradictory to their principles. This isn't malicious slander, but the truth! I hope everyone considers the integrity of this company when renting a car. Thank you!

Satisfied with both pick-up and drop-off processes, but the company is very slow in providing insurance documents. It's the tenth day now, and they still haven't responded.