Pretty good

My flight arrived early, so I picked up the car half an hour earlier than scheduled. I was charged an extra day's fee without being informed. I only found out when returning the car. If they had told me, I could have waited half an hour. Such petty behavior from a big company!

Queued for an hour and waited another 45 minutes for the car, totaling two and a half hours.

It took more than an hour to pick up the car. Please try to speed up the process.

Excellent

Dislike: too long to pick up and drop off the car.