1. The agreed pickup time was repeatedly delayed due to 'traffic congestion'. 2. The car provided was not the one reserved: they said it was being washed for over an hour and then offered another faulty FIAT (seatbelt couldn't be pulled out, air conditioning often not working). 3. The time for car replacement was repeatedly delayed. 4. RENT GO staff provided insufficient follow-up, constantly emphasizing external reasons.

Everything was perfect

Nil

The company is very bad.... They stole 60€ More than it was written on the agreement, the staff are terrible, all they care about is your money and how to stole it from you, and then today they took 430 TL from my credit card without my permission I don’t recommend dealing with this bad company.... really it’s a very bad car rental company and bad staff

Good

I was happy with the counter service at Kayseri and everything was straight forward from beginning to end.