The processing speed is too slow

Overall it's acceptable, would consider using again.

The first car rented to us was faulty. We needed to come back to the rental location and get another. It severely interrupted our trip.

They refused to rent me the car, based on the quoted rate, and I spent 3 hours in the process of getting the rental car. After that! They said my car was not available and offered a pickup truck, or van!

The customer support promised to reimburse the amount that budget were claiming that I had to pay. That was positive support, but I was able to negotiate with 3 Budget representatives to get the promised rate

They tried to sell me full insurance without needed. I informed them i dont want and again they put it in the contract. Thank God i saw before sign. In drop off they put me 10$ to be charged without informing what it is. Again i noticed and i came back. They remove it and print another final reciept without apologising or telling me what was the mistake! Terrible