never going to use easyrentcars.com in the future.

The lady at the pickup counter was making a private phone call. Did not talk to me much, and the only question she asked was "who is your insurance". After that "go to the parking lot". Very unprofessional, I would say. And as per Dollar-headquarters, I was upgraded without my consent because the car that I reserved was not available, meaning additional fees were added without my consent.