Bon voiture, gens sympa, bureau catastrophique

The staff were very efficient and had a good attitude when I picked up the car. Very satisfied.

The car rental staff were very friendly, efficient, and considerate. They waived the fee for my booking mistake and canceled the pre-authorization immediately after return. Highly recommended.

The staff was very friendly.

I had to pay a 250-euro deposit when I picked up the car, and the female receptionist didn't even know about it when I returned the car. If I hadn't reminded her, who knows what would have happened! In general, the staff at the return location were quite inexperienced. They gave me a photocopy of the rental agreement, and I had to insist multiple times to get the original. What a mess! There was a minor scratch, and it took them ages to deal with it, saying the damage assessment would take half a month. I had to proactively email to get the final receipt. Isn't this the basic duty of a car rental company? Terrible!

Like: Convenient location with very good rates and helpful staff.
Dislike: A small snag with car was effectively corrected.