Picking up the car was very convenient. The reserved XC60 was unavailable and required a transfer, but the front desk staff asked me if I would like a free upgrade to a BMW 4 Series.
Procedures handled on the first basement level of the train station took about 5 minutes. Car pickup and exterior inspection on the seventh basement level also took about 5 minutes. The entire process was under 15 minutes, very convenient and efficient.
The Alamo staff were enthusiastic and answered all my questions. Miguel at the parking lot had a great attitude when I returned the car, and the young lady at the parking lot during pickup was also very friendly and patiently addressed my inquiries.
I am very satisfied with the car rental company's service, especially Sarah's reception and assistance, which brought many pleasant surprises to the trip.
The car provided surpassed expectations. Initially, I booked an XC60, but they gave me an XC90 instead, which was a pleasant surprise. If there's anything to complain about, it's that the car is too large and not easy to park.
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