ロサンゼルスカリフォルニア、ラスベガス、ロサンゼルス

Not bad!

I refused the sales pitch, but they still added some sort of roadside assistance insurance. The contract they gave me was just a blurry photocopy, and there was no amount shown on the computer screen when I signed it. This kind of behavior really doesn't inspire confidence.

The processing speed is too slow

When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.

It was an old car with around 33,500 miles used car. No brakes. Interior was broken. Staff trying to sell bigger cars for bigger price. I had to buy new insurance worth $ 86 from Budget because they said they dont deal with 3rd party insurance which i bought from Easyrentcars.com