Very friendly, helpful and polite staff at pick up and drop off points

The car was dirty because it was not cleaned before use

We waited for 45 minutes for the shuttle to pick us up after being told it would be there in 10-15 minutes.

The customer service was good, after we eventually figured out where the shuttle picked up from. The automated directions were very unclear. The car smelt like an ashtray and evidently had previously had a heavy smoker in it which was a bit much. The breaks worked but sounded like the pads were getting thin.

You need to disclose insurance is not included, i found it very sneaky that you wait until I picked up the car to over charge me for insurance which was more expensive that the car rental. I would have booked with others who would have worked out cheaper!!

Free shuttle service to and from Sydney Airport was the best! Really made our trip that little bit easier and one less thing to stress about