“Great price if you don’t mind a bit of hassle waiting for bus.”
About ACE Rental Cars:9.3/10
Great car at very reasonable price . Make sure you avoid tolls as the admin charge for each toll you pass is very high and you can’t “pay as you go”!
About QEEQ:8.0/10
Great in terms of pricing but no info given re pickup. Said Airport but was in fact a shuttle to off site (close by), but no info given as to where to go without asking at tourist info, who said this happens a lot.
It was a Saturday morning so the office was very busy plus there was a problem with one customer’s booking what blocked one of the team member. Our lady at the counter was a new staff there so that’s why it took a bit longer but overall no complaints.
Suggestion: get a better booking software. The one used there is some kind of a MS DOS based one from 90’s which is heavily user unfriendly.
“Despite that it's good to save some money with Virgin, Qantas gives better experience, same here...”
About ACE Rental Cars:7.0/10
The one thing about the car: I did not like the smell, although it was clean and in a good condition, however I think cleaning could have been better to remove the smell.
Pick up was quick. Drop off: didn't find the entrance straight away, had to U-turn, no clear large title at the entrance.
Also had to wait for a while for stuff member to get ready to serve me. Staff does not meet you at the entrance, no guiding showing where to go, figure out yourself.
“Couldn't really fault the whole process - great on the budget as well!”
About ACE Rental Cars:9.0/10
Was great service and very reasonably priced. Will recommend and also be using again.
About QEEQ:10.0/10
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Customer Service
Very friendly, helpful and polite staff at pick up and drop off points
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