I felt that the lady at the desk was a bit abrupt and not overly helpful when sorting our booking as well as trying to scare us into booking further insurance despite explaining we already had our own insurance
1. The return process took a long time as there were very few local staff. They claimed there was damage to the front of the car during return, but after reviewing the photos, it was confirmed that the scratch was already there at pickup. 2. After returning, I received two credit card charge statements and am currently contacting the platform to clarify the reason.
You need a domestic driver's license and an international driving permit. The service was decent. I rented the car for three days and then extended for another day, but I had to pay the deposit again when extending, which felt quite inconvenient. Additionally, they required my domestic driver's license and the notarized document again when I extended the rental. Since I didn't have the notarized document with me, it took a long negotiation before they found the copy from three days earlier. Overall, it was a good experience, but dealing with the deposit and notarized document was a bit annoying.
They offered us a larger car for no extra price as we had 3 teenagers in the back seat for 5 weeks and they thought it would be best with a larger sedan than a small hatchback. The staff went above and beyond and the vehicle was fabulous.
About QEEQ:10.0/10
LOVE the ease of this website and booking process...PLUS the price radar and refund on cheaper price.
Very good experience. Helpful and friendly staff, particularly shuttle bus driver. The car exceeded my expectations. Will definitely use again.
About QEEQ:10.0/10
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I probably wouldn’t book with them again
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