The car wasn't the specific one I ordered. I had to wait for it to be washed, around The wipers were old and didn't wipe away the water well. The worst part was that I was told the best way to pick up the car on your app and on the email I received (which was option 1) was to get an Uber to the pick-up location and I would be reimbursed once I got to the office. Uber charged me $75 even though once I was dropped off realized it was only about a mile away. I told the office how much the Uber was and they then informed me that they only reimburse up to $15. That information is nowhere to be found and I was upset that now I had spend a further $60.

I liked the platform and rebooking option

Customer service was excellent! Everyone helpful and overall very courteous and seemed happy with there jobs and working for good company! Great car, great price...easy in/out at airport!

Hard to find the shuttle at LAX

Like: Nice staff. Reminded us to walk around the car for any damage. They surprised us with an upgrade. Very quick return with the shuttle waiting, headed to airport within 5 min of boarding shuttle.
Dislike: Seemed like they did not hurry to get us the car..

Like: They were very professional,got the car,better than what I reserved.no complaints.Very happy customer
Dislike: Nothing really