-新しい白鳥の湖

The company forces additional insurance without informing customers.

I had reserved a Volvo V40, but upon arrival, I was informed that it was unavailable and was offered a Ford instead. I assumed it would be a Ford Focus of the same grade, but after completing the paperwork and going to the parking lot, I discovered it was a smaller class car. Moreover, there were no staff members at the parking lot, and it was self-service pickup. This is clearly misleading and deceitful. If you don't have the specified model, you shouldn't charge for it. I felt very disappointed. I was carrying large luggage and didn't want to go back to discuss switching cars.

The staff were very nice.

The originally reserved BMW 3 was not available, but they replaced it with a sporty Jaguar, which was great.

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