except for toll admin fee ( hidden cost), all was excellent as expected.
Australia
Reviewed: Sun, Mar 31, 2019
About ACE Rental Cars:10.0/10
Since last time, when I rented ACe car, there has been a change to the toll fee payment system : while previously it allowed to pay it myself ( via Linkd), which was easy, straightforward and cheap, current system supposedly does not allow any other option but whether to pay flat fee 15 Aud daily for the length of car rental ( which for 5 days is 75 Aud0, or so called admin fee at about 38.50 Aud 9 not sure what costs so much to just register the car?//0 plus the actual fee ( which - driving to Canberra, for example is twice 4 AUD), altogether the cost is 46.50 AUD to pay toll of 8 Aud driving car to Canberra. This is just hidden cost, and it would be just fair to see, why the admin fee is so extortionately high ( what is so difficult to register the car? with Linkd it is easy via app on the phone and takes 2 minutes, no more).
Yes the car exceeded my expectations. The wait for the shuttle took a while, but understandable. The counter wait was a while due to a high number of cars going out. The counter staff were friendly and explained everything clearly.
About QEEQ:10.0/10
It gave a fantastic price and the car was of quality too.
It was a Saturday morning so the office was very busy plus there was a problem with one customer’s booking what blocked one of the team member. Our lady at the counter was a new staff there so that’s why it took a bit longer but overall no complaints.
Suggestion: get a better booking software. The one used there is some kind of a MS DOS based one from 90’s which is heavily user unfriendly.
Like: Love the car provided. Clean, good condition. Dislike: Far place for pick up. But shuttle provided.
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Customer Service
except for toll admin fee ( hidden cost), all was excellent as expected.
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View more >Dislike: Far place for pick up. But shuttle provided.