The rental staff were very friendly, but the car was in poor condition. It lacked ABS and was difficult to drive.

Attentive service, simple procedures

The staff picked us up at the airport and we smoothly completed the rental procedures at the store. They also recommended it’s currently cherry-picking season and told us how to find farms where we could pick cherries.

Got a free upgrade, the car was excellent

No-deposit rental was a great feature

We waited at the airport for more than an hour as they sent the shuttle to Christchurch even after checking our booking, we had to call them more than 10 times to get a ride from the airport to the rental place. the most worst part it was my birthday and clearly told them about it. When we arrived at the rental place they said they don't have the car we have booked so we have to compromise with old Toyota Highlander. Reception lady said they can refund our money or take highlander or YOU NEED TO PAY $70 MORE to take the same car you booked as the price is gone up. (discount has been taken of). We said We booked in an advance and paid for it but was told we booked through different website and they do not care. We had to pay $70 extra to rent the same car we booked in advance and which was already paid. Moreover We struggled for 3 hours to get everything sorted. Worst service ever. Hope this will change something and hoping to get someone to look into it and at-least apologies.