The car provided was very old and had an unpleasant smell.

The typical style in Australia: everyone is extremely friendly and detailed, which unfortunately leads to very low efficiency. When I picked up the car, there were two customers ahead of me. I thought it would be quick, but it ended up taking almost an hour because they were basically chatting, completely ignoring the people waiting behind them.

Renting a car was very convenient.

Standard service.

Pickup and drop-off procedures are convenient. We got upgraded to a Toyota Highlander, and the car was in good condition.