サンフランシスコ优胜に米−1号道路ロサンゼルス

Quite satisfied

Two extremely bad experiences. Upon arriving, I was asked to upgrade and the staff had an arrogant attitude. I received a car without a coolant cap, which was unbelievably terrible!

The staff will try to upsell various things like insurance when you pick up the car. They exaggerate a lot, but you can ignore them all as it's completely unnecessary. If you have a friendly face, you likely won't get the car model you reserved; it will be much smaller, and there's currently no solution for this.

I've rented many times before and it was fine, but this time the attendant was awful.

The service attitude was good but very slow; we waited a long time. The key issue is the online price was over $150, but at the store, the price was over $360, saying I had to pay an additional $200 for insurance. I upgraded to a compact car, Corolla, for a total of $400! Originally, a friend had booked a mid-size car from National, including insurance, for $250 through another channel. I canceled the friend’s booking thinking your price was cheaper. This is truly a rip-off!