This time was okay.

Overall, it was a good experience. The car was quite new, and the staff at both pickup and dropoff spoke good English. The deposit of 800 euros was a bit high, perhaps because I declined their recommended full insurance. The car inspection was straightforward. After returning the car, we had a delicious Chinese meal at the Great Wall Hotel near the airport.

Did not provide drop off instructions. There is no signage at the airport. Guy at the counter was unhappy that I did not follow the correct procedure and after explaining that no info was provided, still kept impolitely telling me how I should have done it. Young lady was helpful and polite though.

The company didn't have a baby chair as requested. Because the pick-up happened in a place where there wasn't an actual office they only provided the chair the next day, which was a bit of a hassle and big inconvenience as it impeded any traveling for a day. We had to make changes to the holidays arrangements, for which charging one day less of chair use was little compensatoin.

Please care about signing your office/ desk in Banja Luka Airport..... I found your employee only because I asked another person from another rent a car company about help. Generally is not info about Europcar service in BL airport.