When communicating with the store about returning the car early, the staff said they would only charge for the days used and send the bill to the rental platform, which would then refund me. After returning, customer service asked for a recording and a handwritten statement. I've lived in Europe for almost ten years and believe that a promise is a promise, but I got cheated this time.

Never provided any help

Okay

The processing speed is relatively fast.

The service attitude was acceptable.