I had a good experience but after all was said and done I wound up spending a lot more than I had planned. I think the price offer to replace gas is tricky; I found a better price while we were out at Ralph's and filled up some of the tank as needed but lost out in the end because I put a lot into the tank after already signed up for the whole tank to be replaced at a higher price. So my charge for the gas at over $70 after already putting more in the tank was astronomical. I wouldn't do this again next time. Other than this, my experience was great!

Airport Van Rental should have specified the latest operating hour where they would accept the last transaction. I booked a pickup time of 11:30pm where AVR closes at 12:00am. Of course at the airport, it always late. There was no shuttle to AVR. AVR closed when I arrived at 12:10am. I had to return to AVR the next morning and it cost me $60.00 more!

Bad dispachee by returning a van

I would never ever rent a vehicle from this place again! Reserved a mini van for a 9am pick up.. sat there for over 2 hours waiting for a van to be clean. The guy at the counter told me “we have only 1 person cleaning be patient”.. They had no consideration for the fact that I had 2 babies with me. Next - they tried to con me into purchasing their insurance coverage. He kept insisting I only had liability insurance when I presented my own proof. I ensured him I have full coverage because I lease my personal vehicle and told him to call GEICO directly as I was not going to purchase additional coverage unnecessarily- he didn’t even bother calling to confirm he just let it go. Finally - I dropped the vehicle off prior to 7am so no one was available from AVR to check it in. I was very nervous about this as the night before when Googling the location for the address I came upon tons of reviews that highlighted all of the shady practices of this place. So, at drop off I ensured the vehicle was clean and took pics of every angle. After 24 hours of drop off and no email with a final receipt I called. I sat on hold for 17 minutes and was disconnected. Called again and held for 43 minutes and was disconnected! Called back a 3rd time and pushed different buttons and was able to leave a voice message, but never received a call back. Can’t speak with anyone in “customer service”. After a few days about $140 of my $200 deposit was credited to my account - still no explanation. No idea why AVR felt they needed to charge me $60. Overall, with the extremely long pick up time, poor customer service, consistently shady Business practices (read online reviews!), and the stress caused because I didn’t know if based on what I read this could have been worse I concluded that I will stick with major/well known rental companies. Not worth saving a hundred bucks because time is money and the unsubstantiated charges on the back end make up for whatever savings you thought you were getting.

None.

Great service and value!