AIRPORT VAN RENTAL - Los Angeles International Airport Information, Car Rental Instructions & Policies

Great service and value!

Diondre at the AVR counter said that CA state law required that I purchase their liability insurance at $18.95/day. I called my Allstate agent to confirm I have across-the-board $500,000 liability insurance. Diondre still demanded that I pay the extra charge. By then it had already been more than two hours since I left the airport; my daughter and young grandsons were waiting, so I accepted the added insurance. Repeated emails and calls to AVR's General Manager, LAX have gone unanswered.

Waited for almost 2 hours to get my rental. Staff was unapologetic and not helpful. Took 30 plus minutes to return. I will never ever rent from them again. There were also hidden costs and I ended up paying more then what was advertised. Overall horrible experience!

I would never ever rent a vehicle from this place again! Reserved a mini van for a 9am pick up.. sat there for over 2 hours waiting for a van to be clean. The guy at the counter told me “we have only 1 person cleaning be patient”.. They had no consideration for the fact that I had 2 babies with me. Next - they tried to con me into purchasing their insurance coverage. He kept insisting I only had liability insurance when I presented my own proof. I ensured him I have full coverage because I lease my personal vehicle and told him to call GEICO directly as I was not going to purchase additional coverage unnecessarily- he didn’t even bother calling to confirm he just let it go. Finally - I dropped the vehicle off prior to 7am so no one was available from AVR to check it in. I was very nervous about this as the night before when Googling the location for the address I came upon tons of reviews that highlighted all of the shady practices of this place. So, at drop off I ensured the vehicle was clean and took pics of every angle. After 24 hours of drop off and no email with a final receipt I called. I sat on hold for 17 minutes and was disconnected. Called again and held for 43 minutes and was disconnected! Called back a 3rd time and pushed different buttons and was able to leave a voice message, but never received a call back. Can’t speak with anyone in “customer service”. After a few days about $140 of my $200 deposit was credited to my account - still no explanation. No idea why AVR felt they needed to charge me $60. Overall, with the extremely long pick up time, poor customer service, consistently shady Business practices (read online reviews!), and the stress caused because I didn’t know if based on what I read this could have been worse I concluded that I will stick with major/well known rental companies. Not worth saving a hundred bucks because time is money and the unsubstantiated charges on the back end make up for whatever savings you thought you were getting.

Gentleman gave my a hard time for being an hour ‘early’ and wasn’t going to help me. Then decided to begin the process (which ended up taking nearly an HOUR) and told me I have to now return the car early. Found out upon return that I he had charged additional $$. He also told me he was giving me the best car on the lot; the car I was given had over 63K miles on it, was completely bashed and banged up, loads of scratches and dents and was actually missing a piece of the frame. Also had drinks containers and food debris from a previous renter (I assume) that we found as we were driving away.

Bad dispachee by returning a van

Overall experience was good. Definitely would do business again. The only problem I really experienced was 1 1/2 hr wait time for pick up. I was scheduled for 10 pm and didn’t get it until 11:30pm

Worst rental car company I have ever dealt with. Wait for car was two hours in-spite of a confirmed reservation.We never fulfilled our reservation due to the poor costumers service received. We rented through another company.

Getting to the AVR requires 2 shuttles - one shuttle to the remote rental depot and another shuttle to the rental office. That was more time consuming than I would like but I was impressed with AVR. Their process of renting was very smooth and not much time at all, there was a process of inspecting the van so that everyone knows what condition the van was in before. The van was in great condition and the return process took minimal time.

Airport Van Rental should have specified the latest operating hour where they would accept the last transaction. I booked a pickup time of 11:30pm where AVR closes at 12:00am. Of course at the airport, it always late. There was no shuttle to AVR. AVR closed when I arrived at 12:10am. I had to return to AVR the next morning and it cost me $60.00 more!

il a oublié de me donner le contrat

I had a good experience but after all was said and done I wound up spending a lot more than I had planned. I think the price offer to replace gas is tricky; I found a better price while we were out at Ralph's and filled up some of the tank as needed but lost out in the end because I put a lot into the tank after already signed up for the whole tank to be replaced at a higher price. So my charge for the gas at over $70 after already putting more in the tank was astronomical. I wouldn't do this again next time. Other than this, my experience was great!

Never go back.

Alicia and Ana were very professional and kind!!